Reservations:
Advanced reservations are appreciated but we are also available to go “on
demand” in many cases. Reservations can be made by calling 1-888-902-7087. For airline reservations be sure to have your
detailed flight information so Fair Exchange can track your incoming flight.
For night-on-the-town or any other reservation please have your timeline, pick
up and drop off information so we can be sure your transportation needs are met
in a timely manner.
Payment:
Payment is due in full at the time of each service. Reservations made for
airport pick-ups and drop offs are charged at the time of your reservation
unless you have a corporate account with Fair Exchange. All payments can be
made by cash, check (personal checks must be received 10 days prior to trip),
Master Card, Visa, American Express or Discover. All reservations must have a
credit card number on file, even if paying by cash or check. All checks should
be made out to Fair Exchange Chauffeur Service.
Airports:
The filing of lost
luggage reports or excessive delays in debarking may result in wait time. Fair Exchange
will check the arrival time before leaving our location. Fair Exchange Chauffeur Service is not
responsible for incorrect flight information received from the passenger,
booking agent or airline, on-line or automated phone information. Wait
time will commence 30 minutes after the posted arrival time of domestic flights
and 45 minutes after the posted arrival of international flights. Fair Exchange
will not penalize the client for extenuating circumstances beyond their control.
Due this this gesture we will require the client to keep strict lines of
communication open in order to determine further wait or possible return upon
ready accommodations. (Flight delays due to weather, air traffic or other
mechanical issues are applied by this gesture as well).
No
Communication Policy:
Fair Exchange will make every attempt to follow a client’s flight itinerary
during severe weather events. If a flight is cancelled due to weather concerns
and Fair Exchange does not receive notice from the traveler(s) within 1 hours
after the original scheduled pick up time, Fair Exchange will release the
vehicle and chauffeur from the pick-up location and the full trip fare, plus
wait time will be charged.
Cancellation Policy:
Cancellations within 24 hours of
scheduled vehicle departure are subject to a $25 scheduling fee.
Cancellations within 3 hours of scheduled departure time will be charged 1/2
trip fare. No-shows and/or cancellations after scheduled vehicle
departure will be charged full fare, including any applicable wait time by the chauffeur.
Safety
Policy:
Smoking
is prohibited by law in vehicle(s) and is grounds for early termination of trip
with no refund. Seat belts must be worn at all times.
